Resolved -
All delayed payments have been processed. Payments have been processed for the last hour without incidents.
We have around 15 payments we need to check carefully to avoid duplications but other than that. Everything is up-to-date.
Jul 28, 01:22 CEST
Update -
So far payments are being processed as you should expect it. Delayed payments are being processed as we speak. We might need to double check payments from the beginning of the issue to avoid duplications so those payments might take longer to be confirmed.
Jul 28, 00:38 CEST
Monitoring -
Finally payments are being processed by Modulr. We are monitoring new payments and will resumen delayed payments as soon as we see it's safe to proceed.
Jul 28, 00:04 CEST
Update -
Unfortunately there are now good news yet. Modulr informs they are still working on the fix.
We sincerely apologise for all the inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@devengo.com.
Jul 27, 23:23 CEST
Update -
Modulr just informed that they are still working to resolve the current performance issue as a matter of urgency. Unfortunately we don't have an estimation of the time needed to fix the issue.
We sincerely apologise for all the inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@devengo.com.
Jul 27, 21:32 CEST
Identified -
Modulr has found the issue and are currently improving the performance of one of their key databases, which is the root cause of the issue. As part of this effort, processing has been paused of all inbound and outbound transactions. All payment requests sent since 18:50 CEST have been queued and will be processed once performance has returned to normal.
We sincerely apologise for all the inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@devengo.com.
Jul 27, 20:26 CEST
Update -
Modulr is still trying to find and fix the issue. Some payments have being processed but confirmation takes more than 10 minutes. The biggest part of the payments stay delayed.
We sincerely apologise for all the inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@devengo.com.
Jul 27, 19:09 CEST
Update -
We are continuing to investigate this issue.
Jul 27, 18:04 CEST
Investigating -
Modulr, one of our payment partners, is currently experiencing an incident that is affecting payments processed through them. As a result, some transactions may be delayed.
We sincerely apologize for the inconvenience this may be causing. We are in close contact with Modulr and monitoring the situation closely.
We will share further updates as soon as we have more information. Thank you for your patience.
Jul 27, 18:03 CEST
