SCT-Inst - Banking Infrastructure Issue

Incident Report for Devengo

Resolved

Delayed payments have already been processed. However, some payments from the second outage were unfortunately retried by our provider using the SCT-regular scheme and will be handled accordingly.
Posted Sep 10, 2025 - 17:46 CEST

Monitoring

This time, we have been informed that it was a minor outage in the SEPA banking system, which has now been resolved. The banking infrastructure is currently investigating the root cause.

Current payments are being processed as expected.

Delayed payments are also being addressed, while certain earlier payments remain on hold with the provider pending review. These will require additional time to complete.
Posted Sep 10, 2025 - 17:06 CEST

Investigating

Our provider is not processing payments as expected, and we have placed payments on delay again. We will update you shortly.
Posted Sep 10, 2025 - 16:54 CEST

Monitoring

Our provider recently experienced a brief outage related to the screening software, which has since been resolved.

Current payments are being processed as expected.

Delayed payments are also being addressed, while certain earlier payments remain on hold with the provider pending review. These will require additional time to complete.
Posted Sep 10, 2025 - 16:23 CEST

Investigating

We have identified an issue within the banking infrastructure that is currently impacting payments.

We are placing the current payments on delay until the incident has been resolved. Our partner is investigating.

We will be providing regular updates.
Posted Sep 10, 2025 - 15:53 CEST
This incident affected: Payments API and Banking network.