A fix has finally been implemented. Current payments are now going through. We will now start processing all delayed payments. We apologize for the long time till a fix has been implemented. We are available in support@devengo.com for any clarification.
Posted Apr 03, 2024 - 10:11 CEST
Update
The problem persists. PSP is working on the fix but we understand the impact this situation is causing on your end. If any customer would like us to cancel payments, please contact support@devengo.com with the list of payments you wish to cancel.
Posted Apr 02, 2024 - 22:22 CEST
Update
The incident has not yet been resolved and payments still cannot be processed. We will be posting updates throughout the day.
Posted Apr 02, 2024 - 07:36 CEST
Update
The fact that today is a bank holiday complicates the resolution of the issue that involves other entities in the chain that are off today. Partner continues working in a solution to start processing payments again. We apologize for the inconvenience caused.
Posted Apr 01, 2024 - 19:05 CEST
Update
Unfortunately the issue has still not been solved by partner. We continue pursuing this matter with max priority. We are sorry for the impact this issue is having on your side.
Posted Apr 01, 2024 - 15:32 CEST
Update
Partner is still working on a fix with max priority but still payments are failing and we are withholding them. As soon as issue is fixed we will process all delayed payments.
We apologize for the long impact this issue is having on your side.
Posted Apr 01, 2024 - 07:28 CEST
Update
The problem has been identified but unfortunately it couldn't be solved yet.
Posted Mar 31, 2024 - 17:46 CEST
Identified
The problem has been located. We are preparing a fix.
Posted Mar 31, 2024 - 12:55 CEST
Investigating
One of our banking partners is having an issue. This is causing that the small number of payments routed with them are going to be delayed.
We are working diligently with them to get the issue fixed as soon as possible.