SCT-Inst delays - Banking Infrastructure Issue

Incident Report for Devengo

Resolved

The issue has now been resolved.
- New payments are being processed as expected.
- Queued payments are currently being processed.
- Payments initially affected by the issue were processed as SCT-Regular.
We appreciate your patience and apologize for any inconvenience caused.

Posted Apr 22, 2025 - 13:18 CEST

Investigating

We have detected an issue with our banking infrastructure that is making SEPA transfers to take longer than usual to be executed.

As a result of these execution times, there is an abnormally long queue to process payments so customers should expect delays.

We are working diligently with the banking network to get the issue fixed as soon as possible.

Posted Apr 22, 2025 - 12:44 CEST

This incident affected: Payments API and Banking network.