Issue with Instant Payments routed through Modulr

Incident Report for Devengo

Resolved

All impacted payments have now been reviewed and processed.
If you have any questions or need further assistance, please don't hesitate to contact us in support@devengo.com
Posted Nov 17, 2025 - 11:19 CET

Monitoring

Issue is resolved.

The incident was caused by a temporary backlog of payments that took longer than expected to be processed by our payment providers.

All payments in status processing have now been processed.

Delayed payments are currently being processed.
Posted Nov 17, 2025 - 10:08 CET

Investigating

We have identified an issue within the banking infrastructure that is currently impacting payments.
We are placing the current payments on delay. Our partner is investigating.
We will be providing regular updates.
Posted Nov 17, 2025 - 09:31 CET
This incident affected: Banking Infrastructure (Modulr's payment processor).
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