Devengo Status - SCT-INST delays - Banking Infrastructure Issue

SCT-INST delays - Banking Infrastructure Issue

Incident Report for Devengo

Resolved

This incident has been resolved.

Posted Dec 16, 2023 - 10:04 CET

Monitoring

All systems are operational right now.

Delayed payments are being executed as we talked.

Posted Dec 16, 2023 - 09:43 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 16, 2023 - 09:31 CET

Update

We continue investigating this issue with our banking partners.

Posted Dec 16, 2023 - 08:39 CET

Investigating

We have detected an issue with one of our banking partners that is making SEPA transfers to take longer than usual to be executed.

As a result of these execution times, there is an abnormally long queue to process payments so customers should expect delays.

We are working diligently with the banking network to get the issue fixed as soon as possible.

Posted Dec 16, 2023 - 07:39 CET

This incident affected: Payments, Banking, and Salary Advance.